Documentation
Find guides and answers to common questions about Velum.
Getting Started
Set up your account and connect your email
Security & Privacy
Understand how your data is protected
Frequently Asked Questions
Can't find the answer? Contact support
How does AI sorting work?
Our AI analyzes your email patterns to automatically categorize and prioritize messages based on importance and relevance.
Is my email data safe?
Yes. We use bank-level encryption (256-bit SSL/AES-256), and we never sell your data or share it with third parties.
Can I connect multiple email accounts?
Absolutely! Pro plans support unlimited email accounts. The Free tier supports up to 3 accounts.
How often are emails synced?
Emails are synced in real-time for Gmail accounts. IMAP accounts sync every 5 minutes.
Can I export my data?
Yes, you can request a full data export in your account settings at any time.
How do I cancel my subscription?
You can cancel anytime from Settings > Billing. Your access continues until the end of the billing period.